Help Centre

Yes, we offer a Digital Gift Card. Simply go to the Gift Shop page, select the Digtial Gift Card option, choose the amount you want to gift and complete the online payment. You can enter your recipient’s email address on the cart page and once your order has gone through, a welcome confirmation email will be sent immediately to your recipient announcing that you have sent them a Digital Gift Card. You can also choose a specific date you would like us to send the email to the recipient. They will be provided a unique user name to log in and simply activate their account. You can also send the email to yourself and print the card so you can gift it in person.

Gift Cards DO NOT expire.

YES, during the checkout process, you are able to write your own personal message for the lucky gift recipient.

Currently, we are shipping only within Australia and to New Zealand (excluded Soapscription products). If you are from the USA please go to www.australianbotanicalsoap.com.

We only accept online credit card payments and PayPal.

Orders are often delivered between 5-7 business days, depending on your location. We send via Sendle and Australia Post.
Please Note: The above delivery times are estimates only. Once an order is dispatched, your order is the responsibility of each carrier’s network. From time to time, the Australia Post and Sendle networks experience delays and this may push out your delivery timeframe. We do not accept any responsibility for delays due to the carrier’s network.

If any item you purchase from ABS is damaged or wrongly supplied, we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Please note that if we are unable to replace a returned item (which may be the case where the item in question is discontinued) we will offer a similar item of equal value.

If you intend to seek a refund or replacement, please email:

Australian Botanical Soap Products: enquiries@australianbotanicalsoap.com.au
Soapscriptions: soapscription@australianbotanicalsoap.com.au

Please include the order number and reason for the return, and provide photographic evidence of any visible damage to the item/s. If we ask you to return the item, ABS will bear the costs of all domestic return shipping.

Absolutely! Please see our return policy in our terms and conditions.

For additional security, we use Stripe.com, PayPal, and/or other reputable merchant processors to process all orders and do not store any credit card information on our servers.

Unfortunately, we do not. However, if you have a rush order, please contact us and we will try to assist you as best we can.